Please note that support is offered in English Only at the moment. Two Finger Click on your Database to see a context menu Single-user EndNote X7 and later licenses allow for these three installations to be any combination of Windows and/or Mac.Open the Databases Manager window by clicking View > Databases Manager menu item.Slide left on your database and tap ‘More…’.How to find Debug Sync Log If you’re having trouble with a particular storage provider or sync-ing in general then please include the Debug Sync Log in your message. Click Copy Debug Info on the About screen.Click the Strongbox > About Strongbox menu item in the top left corner.

How to find Debug Information If you have already installed Strongbox and you are having trouble please include Debug Information in your request as well as images or screenshots, error descriptions or debug sync logs. Please do this before contacting support.

Please search the help articles first as it will likely get you sorted much more quickly.Īs strange as it sounds, many issues are immediately resolved by restarting your device and making sure you are updated to the latest version on the App Store.